Shipping policy
Thank you for shopping with Floppy Ear Federation. We work to get your order on its way as quickly as possible while keeping you informed throughout the fulfillment and delivery process.
ORDER PROCESSING
Orders are processed after payment has been successfully completed. Processing times may vary depending on the products ordered, availability, production requirements, and fulfillment location.
Some products are made or printed to order and may require additional production time before shipping. Any applicable production timeframe will be noted on the product page.
Because made-to-order and printed-to-order items may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations can be accommodated once processing has begun.
You will receive a shipping confirmation email with tracking information when your order, or a portion of your order, has shipped.
SHIPPING RATES
Shipping rates are calculated based on the products in your order and will be displayed at checkout before you complete your purchase.
Because some products are fulfilled from different locations, orders containing multiple product types may include combined shipping charges. The total shipping charge applicable to your order will always be shown at checkout before payment is completed.
Any available free shipping promotions or thresholds will be displayed on our website and are subject to the terms of the applicable promotion.
ESTIMATED DELIVERY TIMES
Delivery times may vary based on destination, carrier operations, weather, holidays, peak shipping periods, and other circumstances outside our reasonable control.
If we become aware that we cannot ship your order within the time stated at the time of purchase, or within the period otherwise required by applicable law, we will notify you and provide you with the option to consent to the delay or cancel the affected order and receive any refund required by applicable law.
SEPARATE SHIPMENTS
Some orders may be fulfilled from multiple locations and may arrive in separate packages at different times. You’ll receive separate tracking information for each shipment.
You will not be charged any additional shipping fees after your order has been placed simply because your order is shipped in multiple packages.
TRACKING YOUR ORDER
Once tracking information becomes available, it will be sent to the email address provided with your order.
Please allow time for the carrier to update tracking information after a shipping label has been created. Tracking activity may not appear immediately.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order.
Floppy Ear Federation is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at contact@floppyearfederation.com. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
DELAYED SHIPMENTS
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, service interruptions, or other unexpected events.
We are not responsible for carrier delays, but we will make reasonable efforts to assist customers with available tracking or shipment information.
LOST, STOLEN, OR MISSING PACKAGES
If your tracking information shows that your package is still in transit but appears unusually delayed, please contact the shipping carrier using the tracking information provided.
If your package is marked as delivered but you cannot locate it, we recommend checking around the delivery location, with household members or neighbors, and contacting the carrier directly.
Once an order has been confirmed as delivered to the shipping address provided at checkout, Floppy Ear Federation is not responsible for loss, theft, or damage occurring after delivery, except as otherwise required by applicable law.
If you believe there is an issue with your shipment, please contact us at contact@floppyearfederation.com and we will assist where reasonably possible.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@floppyearfederation.com with your order number and details about the issue.
Returns, exchanges, refunds, and damaged or defective products are handled in accordance with our Refund Policy.
CONTACT US
If you have questions about your order or shipment, please contact us:
Floppy Ear Federation LLC
contact@floppyearfederation.com
1209 S Main St., PMB #131
Lindale, TX 75771